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Privacy Policy

Welcome to the Starsong website. This Privacy Policy applies to shopsirio.com, and any associated webpages (the “Website”). The Website is owned by Sirio North America, Inc. (“Sirio”). Any person accessing or using the Website, including use of any of our service(s) through a mobile device, mobile application or otherwise, is referred to as “you”.

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

This Privacy Policy describes the types of information we may collect from you via this Website, how this information may be used, disclosed and safeguarded, and how you can control its use.

By visiting and/or using our Website, you accept the practices described in this Privacy Policy.

We reserve the right to update, change, modify or otherwise alter this Privacy Policy at any time. If any material changes are made to this Privacy Policy, we will notify you by posting the revised Privacy Policy on the Website or notifying you through the Website.

ANY ACCESS TO OR USE OF THE WEBSITE BY YOU AFTER THE CHANGES GO INTO EFFECT SHALL CONSTITUTE AND BE DEEMED YOUR AGREEMENT TO THIS PRIVACY POLICY.

Accordingly, we encourage you to periodically review this Privacy Policy and the Website in order to keep apprised of our current privacy practices. If you do not agree to our privacy practices as detailed here, please do not use this Website. In conjunction with this Privacy Policy, you should also review our Terms of Use for a more complete understanding of the rules governing our Website, products and services.

Information We Collect

We may collect information (including name, address, telephone number, email address, IP address, user name, password, answer to security questions, information about your company or business, name and contact information about gift recipients, and, when necessary, date of birth and credit card and/or other payment/ordering information), when you:

  • Place an order over the phone or on our Website
  • Return an item or make an exchange
  • Inquire about our services or products
  • Subscribe to receive communications from us via email or register for an account on our website
  • Participate in one of our surveys, contests or other marketing events
  • Are referred to us though a marketing promotion or third-party business relationship

We also may gather information about how visitors navigate through our website by using clickstream data gathered with “cookies” and/or other online tools such as “pixel tags.” See “Cookies” below for further information.

Using the Information We Collect

The use of your information is subject to the privacy policy and terms of use in effect at the time you use this Website. We collect information that allows us, among other things, to:

  • Send you information and newsletters and/or communicate promotional offers that may be of interest to you about Sirio’s or select third parties’ products
  • Process and fill your orders, contact you concerning the status of an order, answer questions, respond to your inquiries or requests, or otherwise contact and communicate with you when necessary
  • Contact you regarding the processing of your order
  • Improve our products and services
  • To personalize and improve our services and Website, and allow you to set up a user account and profile that can be used to personalize your experience in using our services and website
  • To provide you with a streamlined checkout experience
  • To provide you with targeted offers and advertising on the Website, through other websites or via direct mail, e-mail, text message, or push notifications, and to contact you about upcoming Sirio promotions, offers and product information
  • To help us learn more about our Website visitors and customers, and to improve their shopping experience and our business
  • To develop new products and services
  • To research and address any problems with our Website, business, and our products and services
  • To protect the security or integrity of the Website and our business
  • Otherwise, as described to you at the point of collection

We may use aggregated data that does not identify you personally for any purposes, including without limitation, research, commercial purposes or improving our website. We may use your email address to contact you to respond to your inquiries, to provide notices to you or to give you information about our products or services.

Information We Share with Others

We may partner with another party to provide specific services for us, such as payment or credit card processing, shipping, promotional or other support services. We will provide contact or other information necessary for the third party to provide these services for us. These parties are generally not allowed to use personally identifiable information except for the purpose of providing these services.

We may also share and cross-reference our customer information with other companies that provide goods or services that may be of interest to you. If you prefer that we not share this information, please follow the instructions in Your Choices below.

We are not in the business of selling customer information to other Web sites or businesses. We may share personally identifiable information with unaffiliated third parties if (1) you request or authorize it, (2) the information is provided to help complete a transaction for you, (3) the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety, or the rights, property or safety of our users or others, (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that we sell assets to another party, customer information may be one of the transferred assets), (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf, (6) the third parties provide goods or services that we believe may be of interest to you, or (7) the information is provided to such third parties as otherwise described in this privacy policy.

Information From Other Sources

Occasionally, we supplement the information that we receive that has been outlined above with information from other sources and companies. Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features; search results and links, including paid listings (such as Sponsored Links from Google), and credit history information from credit bureaus.

Your Choices

Remove Your Name From Our Lists At Any Time

If you prefer not to receive offers, emails, or other communications from Sirio or one of our brands via email, U.S. mail or telephone, please email Customer Service at or write to us at info@star-song.com, or contact us at the address shown above.

Because customer communications are often prepared well in advance of deployment (sometimes several months before the communication is made), you may continue to receive some communications after you send us a request not to use your information. We appreciate your patience during this time.

If you no longer wish to receive email communications from us regarding our products, partner offers, special offers or services, and/or newsletters, you may choose to stop receiving these emails at any time. Information on how to opt out of receiving marketing email is provided in every email, or you may email info@star-song.com, or you may write us at the address provided above. Please be sure to include your full name, email address, and specifically what type of information you do not want to receive. If you opt out of receiving marketing email, we will continue to send you emails regarding order confirmation and shipment notification when you place an order with us.

Cookies

A cookie is a piece of data stored on your hard drive that contains information about your computer. Cookies may be used to enable us to track and target your interests for the purpose of enhancing your experience on our websites. Some cookies are deleted once you leave our website (“Session cookies”) while other cookies remain after your leave our website (“Persistent cookies”) so that you are recognized when you return to the website. We may use persistent cookies to enable us to provide services to you, including, order history, address book, etc. If you would like to deactivate our ability to analyze your browsing activity, please email Customer Service at info@siro-usa.com. We may also use technologies such as our own cookies to provide you with enhanced online display advertising. To opt out of advertising provided by Sirio, please email Customer Service at info@siro-usa.com. If you reject certain cookies, you may still browse our website; however, you may not be able to purchase or have access to all of our services.

We currently do not employ technology that responds to “do-not-track” signals from your browser. We may use third-party service providers to serve ads on our behalf across the Internet and sometimes on this website. These companies may collect information about your online activities over time and across different websites when you use our site and use such information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services. This information is collected through the use of pixel tags or cookies.

Correcting, Changing or Deleting Information; Disabling Account

You can (a) access, correct, or update your Personal Information, and/or (b) disable your account to prevent any future purchases through that account. You can make these requests by emailing your request to Sirio Customer Service department at info@siro-usa.com. Please clearly label the subject line “Corrections / Disabling Account,” and do not email your credit-card number or other sensitive information. In specific circumstances, proof of identity and payment may be required.

If you would like to unsubscribe from receiving our newsletter or promotional emails from us, please click on the “Unsubscribe” link contained in any promotional email or contact us at info@siro-usa.com (and put “Unsubscribe” or “Opt Out” in the subject line).

Promotions and Contests

From time to time we may offer promotions or contests on our website. If you choose to participate we may collect information including your name, address, age, telephone number, email address or other contact information. We may also request other information some of which may be optional. Participation is subject to the rules governing that promotion. The information may be used to conduct the promotion and for other business purposes which may include marketing and may be shared with our affiliates, vendors, or third parties in accordance with this privacy policy and the applicable rules.

Child Privacy

Our websites are not designed to appeal to minors, and you are required to be 18 years of age in order to use this website or provide information to us. Therefore we do not knowingly attempt to solicit or receive any information from children under 18.

Security

Shopping on the Sirio website is easy and we strive to ensure that your order and credit card information are safe and secure. As a result, Sirio has implemented certain physical, administrative, and technical security measures to protect against the loss, misuse or alteration of the information you provide.

As with any transmission over the Internet, however, there is always some element of risk involved in sending personal information and no data transmission can be guaranteed to be 100% secure. In order to try to minimize this risk, we encrypt your personal information, including your name and address, using the Secure Sockets Layer (SSL) protocol so that it cannot be read as it is transmitted over the Internet.

SSL is considered the industry standard and is among the leading software available to encrypt online transactions. Our servers’ use of SSL works with the main browser applications available on the market. This means that you may not be able to use the SSL if you have an older version of an Internet browser that does not support secure transactions, or if your computer is located on a local area network (LAN) that uses a firewall that prohibits secure transactions.

You should ensure that there is no unauthorized access to your account information by limiting access to your computer (or other device) and browser by signing off after you have finished accessing your account. We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at info@star-song.com or write to us at:

Sirio North America, Inc.
2020 Williams Street, Suite E
San Leandro CA 94577

Because data transmission over the internet is never 100% secure we cannot guarantee the security of any information you transmit to us or from our websites and therefore you use our websites at your own risk.

You play a significant role in protecting your information. After you register on our website you are responsible for protecting the security of your user name and password. You are responsible for any transaction made using your user name and password.

If you need to communicate with us regarding your credit card or other payment information please contact us by mail at the address above.

We are not responsible for maintaining the confidentiality of any non-public information that you provide us or post on the website. If there is information that you wish to protect from disclosure to others, please do not provide it to us.

Third Party Services

In general, our third-party service providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Links to Other Sites

Our website may contain links to other sites over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. We encourage you to review the privacy policy at any site you visit.

Notification of Changes

The use of your information is subject to the privacy policy in effect at the time of use. We may amend this privacy policy from time to time. We post the current effective date of this policy at the top of the policy. Changes to the policy will be posted in the revised privacy policy with a new effective date on our websites. We encourage you to review our privacy policy periodically, because by visiting our website you agree to accept any such changes.

Website Terms of Use

This privacy policy is part of our Terms of Use. Any dispute over privacy is subject to this Privacy Policy and our Terms of Use.

Questions or Feedback?

We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at info@star-song.com or write to us at:

Sirio North America, Inc.
2020 Williams Street, Suite E
San Leandro CA 94577

DATE OF LAST UPDATE: Dec 7 2016.

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