Effective Date: October 24, 2018.
We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
Information We Collect
We may collect information from you (including name, billing and shipping addresses, telephone number, email address, IP address, user name, password, answer to security questions, information about your company or business, name and contact information about gift recipients, and, when necessary, date of birth and credit card and/or other payment/ordering information), when you:
- Place an order over the phone or on our Website
- Return an item or make an exchange
- Inquire about our services or products
- Subscribe to receive communications from us via email or register for an account on our website
- Participate in one of our surveys, contests or other marketing events
- Are referred to us though a marketing promotion or third-party business relationship
If you are just browsing the Website, we also collect the same basic information that most websites collect. We use common Internet technologies, such as Cookies (see below), pixel tags, and web server logs. The information we collect about visitors to our Website include the visitor’s browser type, language preference, referring site, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses. We collect this information to better understand how our website visitors use the Website and to monitor and protect the security of the Site(s).
Using the Information We Collect
- Send you information and newsletters and/or communicate promotional offers that may be of interest to you about Sirio’s or select third parties’ products
- Process and fill your orders, contact you concerning the status of an order, answer questions, respond to your inquiries or requests, or otherwise contact and communicate with you when necessary
- Contact you regarding the processing of your order
- Improve our products and services
- To personalize and improve our services and Website, and allow you to set up a user account and profile that can be used to personalize your experience in using our services and website
- To provide you with a streamlined checkout experience
- To provide you with targeted offers and advertising on the Website, through other websites or via direct mail, e-mail, text message, or push notifications, and to contact you about upcoming Sirio promotions, offers and product information
- To help us learn more about our Website visitors and customers, and to improve their shopping experience and our business
- To develop new products and services
- To research and address any problems with our Website, business, and our products and services
- To protect the security or integrity of the Website and our business
- Otherwise, as described to you at the point of collection
We may use aggregated data that does not identify you personally for any purposes, including without limitation, research, commercial purposes or improving our website. We may use your email address to contact you to respond to your inquiries, to provide notices to you or to give you information about our products or services.
We do not use automated decision making in processing your personal information for purposes of providing products or services.
There are several legal bases for our collection and collection and processing of personal data, including:
- For our legitimate interests, including the various uses listed above;
- To perform a contract;
- Based on your consent; and
- For legal compliance.
Information We Share with Others
We may partner with another party to provide specific services for us, such as website hosting, analytics, marketing, payment or credit card processing, shipping, promotional or other support services. We will provide contact or other information necessary for the third party to provide these services for us. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
We may also share and cross-reference our customer information with other companies that provide goods or services that may be of interest to you. If you prefer that we not share this information, please follow the instructions in Your Choices below.
We may store personal information in locations outside the direct control of Sirio (for instance, on servers or databases co-located with hosting providers).
Any personally identifiable information you elect to make publicly available on the Website, such as posting comments on our Website, will be available to others. If you remove information that you have made public on our Sites, copies may remain viewable in cached and archived pages of our Website, or if other users have copied or saved that information.
We may disclose or transfer your personal information in connection with a sale or transfer of our business. Sirio may, in the future, sell or otherwise transfer some or all of its assets to a third party. Your personally identifiable information and/or technical information we obtain from you may be disclosed to any potential or actual purchasers of such assets and/or may be among those assets transferred.
Information From Other Sources
Occasionally, we supplement the information that we receive that has been outlined above with information from other sources and companies. Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features; search results and links, including paid listings (such as Sponsored Links from Google), and credit history information from credit bureaus.
Remove Your Name From Our Lists At Any Time
If you prefer not to receive offers, emails, or other communications from Sirio or one of our brands via email, U.S. mail or telephone, please email Customer Service at or write to us at email@example.com, or contact us at the address shown above.
Because customer communications are often prepared well in advance of deployment (sometimes several months before the communication is made), you may continue to receive some communications after you send us a request not to use your information. We appreciate your patience during this time.
If you no longer wish to receive email communications from us regarding our products, partner offers, special offers or services, and/or newsletters, you may choose to stop receiving these emails at any time. Information on how to opt out of receiving marketing email is provided in every email, or you may email firstname.lastname@example.org, or you may write us at the address provided above. Please be sure to include your full name, email address, and specifically what type of information you do not want to receive. If you opt out of receiving marketing email, we will continue to send you emails regarding order confirmation and shipment notification when you place an order with us.
Correcting, Changing or Deleting Information; Disabling Account
You can (a) access, correct, or update your personal information, and/or (b) disable your account to prevent any future purchases, by logging onto your account via the Website. You can also make these requests by emailing your request to Sirio Customer Service department at email@example.com. Please clearly label the subject line “Corrections / Disabling Account,” and do not email your credit-card number or other sensitive information. In specific circumstances, proof of identity and payment may be required.
If you would like to unsubscribe from receiving our newsletter or promotional emails from us, please click on the “Unsubscribe” link contained in any promotional email or contact us at firstname.lastname@example.org (and put “Unsubscribe” or “Opt Out” in the subject line).
Our Retention of Your Information.
If you have an account with Sirio, we will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
If you are a visitor to the Sites we will retain your information for as long as necessary but no longer than one (1) year after your last visit to our Sites.
Credit card payment information is entered on the Website by our customers, but is sent directly to the third party credit card processing service, and is not recorded or stored by Sirio.
Promotions and Contests
Our websites are not designed to appeal to minors, and you are required to be 18 years of age in order to use this website or provide information to us. Therefore, we do not knowingly attempt to solicit or receive any information from children under 18. If we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at email@example.com.
We implement a variety of reasonable and appropriate physical, technical, and organizational safeguards designed to promote the security of our systems and protect your personal information from unauthorized destruction, use, modification, or disclosure. However, no method of safeguarding information is completely secure. While we use measures designed to protect your personal information, we cannot guarantee that our safeguards will be effective or sufficient. Moreover, you should be aware that that Internet data transmission is not always secure, and we cannot guarantee that information you transmit utilizing the Site is secure.
You should ensure that there is no unauthorized access to your account information by limiting access to your computer (or other device) and browser by signing off after you have finished accessing your account. We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at firstname.lastname@example.org or write to us at:
Sirio North America, Inc.
2020 Williams Street, Suite E
San Leandro CA 94577
You play a significant role in protecting your information. After you register on our website you are responsible for protecting the security of your user name and password. You are responsible for any transaction made using your user name and password.
If you need to communicate with us regarding your credit card or other payment information please contact us by mail at the address above.
We are not responsible for maintaining the confidentiality of any non-public information that you provide us or post on the website. If there is information that you wish to protect from disclosure to others, please do not provide it to us.
Third Party Services
In general, our third-party service providers will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Links to Other Sites
Notification of Changes
International Privacy Laws.
Questions or Feedback?
We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue at email@example.com or write to us at:
Sirio North America, Inc.
2020 Williams Street, Suite E
San Leandro CA 94577